Frequently asked questions

Low-orbit satellite internet connects your home to a network of satellites circling close to the Earth. It uses a large constellation of low Earth orbit (LEO) satellites to deliver internet connectivity to a user terminal on the ground, which then provides Wi-Fi to local devices. Because the satellites orbit much closer to Earth than traditional satellite services, satellite internet can offer lower latency than older satellite systems.

Satellite internet has been available in Spain, and availability depends on your exact location and current service plans. The most reliable way to confirm whether service is offered at your address is to check directly on the provider's official availability tool.

satellite pricing can change and varies by plan (Residential, Mobility, Business and others). Rather than quoting a figure that may be outdated, we recommend checking current prices on the provider's official website. Our Plans page summarises what each category is designed for.

Satellite internet is designed to serve locations where traditional broadband is limited or unavailable, including rural and remote parts of Spain. Actual availability and service quality depend on your precise location and the capacity serving that area, so confirm with the official availability tool.

Performance varies based on location, network congestion, plan, equipment, and the clear view of the sky available at your site. The provider publishes performance information on its official website; we avoid quoting specific speeds here because they can change and differ between users.

Yes. satellite antenna needs a clear, unobstructed view of the sky to communicate with satellites. Trees, buildings, and other obstacles can reduce performance or interrupt the connection. The official app includes an obstruction-checking tool to help you find the best installation spot.

Satellite internet is designed to be self-installed. The kit typically includes the antenna, a mount, a router, and a cable. You place the antenna with a clear view of the sky, connect it to the router, and follow the app's setup instructions. Some installations (e.g. roof mounts or marine use) may benefit from professional help.

Certain satellite plans are designed for mobility. Whether and where you can use the service while travelling depends on the plan and current terms, so verify the latest details on the provider's official website before relying on it for travel.

The mobility plan is a plan category designed for use in motion and across different locations, intended for uses like motorhomes, campervans and travel. Features, terms and availability can change, so check current details on the provider's official website.

It depends on your needs. Where fiber is available and reliable, it generally offers higher consistency and symmetrical speeds. Satellite internet is most compelling where fiber, cable or reliable mobile broadband are unavailable or poor. Our Satellite vs Fiber comparison explains the trade-offs.

Satellite internet can be affected by heavy rain, dense snow or other severe weather, which can cause brief reductions in speed or dropouts. Satellite internet is designed to mitigate this, and most users experience service restoration quickly. Performance varies by location and conditions.

Yes, the provider offers mobility-oriented plans suitable for motorhomes and campervans. The right plan, equipment and terms depend on how you travel — see our satellite internet for motorhomes guide and verify current details on the provider's official website.

The provider offers maritime-oriented service options designed for boats and marine use. Features and pricing differ from land-based plans, so confirm current details and coverage for your specific use case on the provider's official website.

Satellite internet has run referral programs where existing customers share a referral link and, if an eligible referral results in a qualifying order, the referring customer may receive a benefit under the program's current terms. Eligibility and benefits can change — always check the provider's official referral terms for current details.